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The Z Queue Management system is an automated system designed to manage walk-in services, or customer flow. Queue management systems are widely used to manage interactions with the customers, whether it be in person or through screen displays.” In short, ZQMS is an intelligent system to digitize the management of queues of people
The ZQMS manages the flow of customers according to their purpose of visits from initial contact to the service given. The system generates data about customer wait times, how they wait, and overall performance of the tellers. This information assists in improving organization processes and the overall customer journey
ZQMS Solution works with 6 basic steps:
